A Healing Touch Policies and Procedures
At A Healing Touch Therapeutic Body Movement and Massage Therapy
Nancy E. Uhls BS, CNMT, LMT Owner
At A Healing Touch Therapeutic Body Movement and Massage Therapy, it is my intention to provide you with professional and therapeutic services in a relaxing and friendly environment; I will tailor each treatment to your individual needs.
The following policies and procedures serve as a guide for our first-time and repeating guests.
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I (Nancy E. Uhls) strongly believe that your time is valuable as is mine and I make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding experience to all of my clients and out of consideration for your therapists’ time, I have adopted the following policies:
Please arrive for your appointment 10-15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.
Cancellation Policy and Fees
Your therapy times are reserved exclusively for you. I value your business and ask that you respect the scheduling policies of this practice. Should you need to cancel or reschedule, please notify me at least 24 hours in advance?
Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $70 ($40 for a half-hour session). Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
We recognize that your time is valuable and have implemented this policy for this reason. When you miss an appointment with me, not only do I lose your business, but I also lose the potential business of another client who could have scheduled an appointment for the same time. For these reasons, you are obligated to compensate A Healing Touch: Therapeutic Body Movement and Massage Therapy for that time.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
At A Healing Touch: Therapeutic Body Movement and Massage Therapy we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy or acupuncture policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Details of our cancellation policy are provided below.
*Please notify your massage therapist of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Scope of Practice
A Healing Touch: Therapeutic Body Movement and Massage therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Licensed Massage Therapists, Acupuncturists and Reflexologists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.
Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate and will NOT be tolerated.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express permission.
You may choose to talk or not talk during the massage. Conversation will be guided by the client’s direction.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc, that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.
If you have any questions on the above information, please direct them to A Healing Touch: Therapeutic Body Movement and Massage at 270-223-8783
Gift certificates are available in any amount by telephone, or in person